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Public services must learn lessons in how to handle complaints from the Mid-Staffordshire NHS scandal and end the culture of "denial", MPs have said. The Public Administration Committee said services were too often being "poisoned" by inadequate handling of complaints, and recommended a Cabinet Office minister take charge...
Public Administration Committee press release "Shaming" mistakes in complaints handling at Mid-Staffs has lessons for whole of Whitehall - Mid-Staffs crisis, w...
Which? press release Which? executive director, Richard Lloyd, said: "It's essential for better public services that the Government makes it easier and more effe...
Public Administration Select Committee press release Today, Thursday 10 April 2014, Bernard Jenkin MP, Chair of the PASC, will make a statement in the House of Co...
A note from a civil servant warning against a currency union with an independent Scotland was published to rebuff nationalists’ claims that the Westminster was “bluf...
Public Administration Select Committee press release Chair of PASC Bernard Jenkin MP: “Poor data integrity reflects the poor quality of leadership within the poli...
03/04/2014 on Today, BBC Radio 4
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