Phi Wire Hand Picked Politics - Live

  • Is Tony Blair preparing a defence of insanity? Yesterday's speech at Bloomberg's...

    • source icon
    • 09:56
  • Labour backs report linking obesity to alcohol

    • source icon
    • 09:50
  • Tim Montgomerie | Big beasts for big times

    • source icon
    • 09:24
  • Gerry Hassan | The third Scotland: self-organising, self-determining and suspicious of the SNP ...

    • source icon
    • 09:00
  • Heading to #Colchester in Essex with @chrisdavies49 for the Lib Dem European Par...

    • source icon
    • 08:35
  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

Story Tracker

Select Story:

HMRC phone 'rip off' costs £136m

HMRC phone 'rip off' costs £136m
Taxpayers are being charged £136m a year because of HMRC officials failing to answer the phone, a National Audit Office report will reveal.

The NAO's investigation found 20 million calls to premium-rate hotlines went unanswered in 2011, while those who got through had to wait an average of five minutes.

The report concludes the cost to taxpayers as £33 million in unnecessary call charges and £103 million in customer time.

Green Box: HMRC phone 'rip off' costs £136mClick to open

+ Expand all - Collapse all

Recommended External Links

Full access for £22 a month...

PoliticsHome PRO Find out more

Related PRO Content