Phi Wire Hand Picked Politics - Live

  • Jonathan Romain | The Trojan horse affair has been a wake-up call on faith schools

    • source icon
    • 15:01
  • Brian Binley MP | Brian Binley MP: Introducing a Spotter’s Guide to Sound Conservative Policies

    • source icon
    • 15:00
  • Anthony Wells | MORI Scottish poll shows 29 point lead for the SNP

    • source icon
    • 14:46
  • LabourList | New Scotland poll shows Labour trailing SNP by 29 points

    • source icon
    • 14:39
  • Julian Huppert | Our motion on drugs policy has passed unanimously. Fantastic result! #debatedrug...

    • source icon
    • 14:31
  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

  • PoliticsHome | Only the latest five entries on the PhiWire are visible to non-subscribers

Story Tracker

Select Story:

HMRC phone 'rip off' costs £136m

HMRC phone 'rip off' costs £136m
Taxpayers are being charged £136m a year because of HMRC officials failing to answer the phone, a National Audit Office report will reveal.

The NAO's investigation found 20 million calls to premium-rate hotlines went unanswered in 2011, while those who got through had to wait an average of five minutes.

The report concludes the cost to taxpayers as £33 million in unnecessary call charges and £103 million in customer time.

Green Box: HMRC phone 'rip off' costs £136mClick to open

+ Expand all - Collapse all

Recommended External Links

Full access for £22 a month...

PoliticsHome PRO Find out more

Related PRO Content