As fares rise passengers must make their voice heard
After a year of pretty poor performance in some areas passengers just want a consistent day-to-day service they can rely on and a better chance of getting a seat, says Transport Focus.
Commenting on the new year rail fares rise, David Sidebottom, director at the independent watchdog Transport Focus, said:
“We speak to thousands of passengers each year and we know that less than half feel they get value for money. After a year of pretty poor performance in some areas passengers just want a consistent day-to-day service they can rely on and a better chance of getting a seat.
“Transport Focus has long called for a fares system that is simple to use, easy to understand and is flexible enough to cater to how people work and travel today.
“As fares rise passengers must make their voice heard and call on operators to deliver a better service. Passengers should claim compensation every time they are delayed to help offset the cost of the fares rise and Make Delay Pay.”
