Where and How can AI Support Citizen Services?

PublicTechnology & CSW Webinar in Partnership with Salesforce
22 January 2025 | 10:30 - 11:30 | Free-to-attend

If used effectively, artificial intelligence can put government at the forefront of innovation to transform public services and interact with citizens in a whole new way. But integrating AI in public service delivery comes with its own challenges, including limitations of existing tools and IT infrastructure, skills gaps, data quality and security concerns, as well as fairness and transparency.

Civil Service World has joined forces with our sister title PublicTechnology to host a practical webinar, in partnership with Salesforce, to discuss how the technology can be best used to deliver proactive, efficient, and personalised services to citizens.

We're gathering a panel of senior officials who will share their experience with AI and discuss best practice for developing use cases – as well as understanding its limitations. We will also present the key findings from our latest research into the use of AI in government.

Topics to discuss include:

The role of AI in improving service delivery
How do we identify areas of application
How do we address public concerns about the use of AI
The key challenges and priorities for developing AI-driven services
How to leverage private sector expertise

Click here to register for free