Improving customers’ access to financial advice

“The new pension freedoms, which are designed to give people more options at retirement, have highlighted how important it is that financial services firms are able to offer consumers the support they need, in a way that suits their individual circumstances. It’s good to see all forms of information and guidance will be considered by this wide-ranging review, which the ABI has wanted to see for some time. In particular the potential role of technology must be looked at, alongside the implications of future regulatory and legislative change.”