UK Companies struggle to keep up with a new customer environment Institute of Customer Service 1 min read14 January 2015 Partner content Customer Satisfaction has dropped to its lowest level since 2010 John Lewis and Amazon come out on top for delivering high levels of customer satisfaction in 2015 Analysis of 40,000 individual customer experiences reveals true state of customer satisfaction in the UK Four of the big six energy providers improve on track record as some sectors fare better than others in the report from the Institute of Customer Service Related Labour MP Warns Planning Reforms Could Overwhelm Environment Regulator By Matilda Martin 16 Apr