Across our four networks we provide services to diverse customer1 and stakeholder groups.

We supply gas to 11m homes and businesses across our four networks, with more than 131,000 kilometres of pipeline.

Each area has its own geographical and social requirements. 50% of UK gas customers are served by our pipelines  and we provide them with the energy they need to stay safe and warm, and protect them in an emergency. 

We are committed to improving the levels of service in our networks.

We also manage the national gas emergency service free phone line, taking calls and giving safety advice on behalf of the UK gas industry. In 2018/19 we answered 1.4m gas emergency calls.

Read the full report here. 

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