How can we deliver the best service?
Following a recent WIG/Ethos workshop about partnership working, Mark Gibson asks what’s the best example of the public, private and voluntary sectors working together?
Mine would be the Olympics. Who can forget the wonderful volunteers? Or the fantastic facilities at Stratford, built on time and to budget by private sector firms? Or the public transport that worked so brilliantly?
The Olympics were a shared national endeavour with clear, common objectives and a deadline that couldn’t be moved. No time was wasted on arguments about one sector being better than another. Even the difficulties in recruiting enough security staff became a triumph of the Army and G4S working together to deliver a great experience for visitors.
It’s true that the media was keen to focus on the failures of both sectors, whether that was the Border Agency at our airports or G4S handling security. However, those experiencing the service didn’t care about the deliverer, only the quality of the service itself. In the overall grand scheme of the Olympics, the experience of visitors to the event was reported to be exemplary...
Read on at Ethos Journal
Ethosis aimed at public sector leaders, politicians, academics and policy specialists debating the future of public services today.
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