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Which?

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Which?, 2 Marylebone Road, London, NW1 4DF

020 7770 7000

Which? is the UK’s consumer champion, here to make life simpler, fairer and safer for everyone. Our research gets to the heart of consumer issues, our advice is impartial, and our rigorous product tests lead to expert recommendations. We’re the independent consumer voice that influences politicians and lawmakers, investigates, holds businesses to account and makes change happen. As an organisation we’re not for profit and all for making consumers more powerful.

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New rules to protect free access to cash have been hard fought. Here’s how they will work Partner content
New rules to protect free access to cash have been hard fought. Here’s how they will work
Communities
By Which?
Which? has led the campaign to protect free access to cash. New rules, which come into force today, will help those who want to access cash do so.
Articles
Pensions are in desperate need of reform - this is how the next government should do it Partner content
Communities
By Which?
Pensions are in desperate need of reform - this is how the next government should do it
It’s never too early to think about retirement, so the old adage goes. The more you’re able to save now, the more you can do when you stop working.

The introduction of auto-enrolment in 2012 to help more workers save with the help of their employer has been a success, meaning millions more employees are contributing to a workplace pension. Yet despite that success, many are facing challenging retirements.
Why the next government must make fraud a national priority Partner content
Communities
By Which?
Why the next government must make fraud a national priority
Fraud remains England and Wales' most common crime, and last year victims lost over £1bn. To fight back, Which? believes the next government has both an opportunity and an obligation to make tackling fraud a national priority.
It would be unthinkable for telecoms providers to push through with mid-contract price hikes Partner content
Economy
By Which?
It would be unthinkable for telecoms providers to push through with mid-contract price hikes
Since 2020 most major broadband and mobile providers have introduced inflation linked price increases in their contracts. Under this practice, providers base their price increases on whatever inflation is running at, plus a mark up - a questionable practice that has made it difficult for consumers to understand exactly what they are signing up for and to shop around.
Half a billion reasons to ban unjust broadband and mobile price increases Partner content
Economy
By Which?
Half a billion reasons to ban unjust broadband and mobile price increases
This Easter, chocolate eggs might not be the only thing consumers are waking up to. For those with a broadband connection or a mobile phone contract - which is of course the majority - many will find that the price of their bill will have increased, to significantly more than they signed up to paying.
Consumers face a deluge of scam ads online. New laws will give them the protections they need Partner content
Economy
By Which?
Consumers face a deluge of scam ads online. New laws will give them the protections they need
The Online Safety Bill has now received Royal Assent, the final hurdle on its way to becoming law. 
Flight home delayed or cancelled this Christmas? Your compensation rights could soon be in jeopardy unless the Transport Secretary acts Partner content
Transport
By Which?
Flight home delayed or cancelled this Christmas? Your compensation rights could soon be in jeopardy unless the Transport Secretary acts
With travel chaos becoming the new normal this festive season, Director of Policy and Advocacy at Which?, Rocio Concha, explains why the government should avoid weakening compensation rights for domestic flight passengers.
Tackling the cost of living crisis will require businesses to step up Partner content
Economy
By Which?
Tackling the cost of living crisis will require businesses to step up
New research from Which? indicates that businesses have the power to go further in supporting those who need it most.
Now is the time to crack down on online ad criminals Partner content
Home affairs
By Which?
Now is the time to crack down on online ad criminals
The Online Safety Bill was a step in the right direction, but the Government needs to do more to remove loopholes that put consumers at risk during the cost of living crisis.
Glaring loophole in Online Safety Bill must be closed to ensure victims get the protection they need from scams Partner content
Education
By Which?
Glaring loophole in Online Safety Bill must be closed to ensure victims get the protection they need from scams
Britain is in the grip of a fraud epidemic. Fraud is easily the most common type of crime and last year represented almost two in five of all reported crime incidents. That’s more than theft, violent and knife crime combined.
Why the government should include a Competition and Consumer Bill in this year's Queen's Speech Partner content
Economy
By Which?
Why the government should include a Competition and Consumer Bill in this year's Queen's Speech
With a cost of living crisis looming, the government can support households and businesses with legislation that puts consumers at the forefront.
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