Digitisation of financial services is both ‘a threat and an opportunity’ - report
The Chartered Insurance Institute launches a new report which lays out the opportunities and threats digitalisation brings for the sector.
The growth of Financial Technology and the wider use of Big Data will revolutionise insurance but may create an uninsurable ‘underclass’, according to new research.
The Financial Technology Risk Report, published today by the Chartered Insurance Institute (CII) and Cicero, examines the inherent risks in the growth of FinTech and the impact this will have on wider society.
The research identifies that there is a huge opportunity in the application of Big Data to give insurers more individualised data from which to assess risk. British consumers like risk-based pricing and the idea that they can cut the cost of their insurance through better behaviour, such as safer driving or adopting a healthier lifestyle has wide appeal. This also means that those who have inherited medical conditions or have a higher propensity to claim may pay more for cover.
Big Data is providing insurers with a level of individualised data that has never been seen before where they can much more accurately predict who is likely to make a claim and price the risk accordingly. For those at low risk, this could lead to heavily discounted premiums but for those at the other end of the scale, this could lead to expensive insurance or for them to be priced out of the market completely.
The development and application of Big Data presents insurers with a dilemma to determine where the tipping point is between pooled risk and individualised pricing, and whether consumers benefit or not from transformation. It is incumbent on the insurance profession to look at both the benefits and the possible pitfalls of the digital revolution.
David Thomson, Director of Policy and Public Affairs at the CII, said: “The volume of consumer data, or ‘Big Data’, has grown exponentially over recent years. 90% of all the world’s data has been created in just the past two years. It has the potential to be immensely valuable to businesses for numerous reasons, but it also raises serious questions about the personalisation of risk versus the principle of pooled-risk. Insurance professionals have a key role to play in recognising the wider impact on society when applying big data and ensure in the need to embrace the new opportunities the social value of insurance is not undermined.”
John Rowland, Executive Director at Cicero Group, said: “The emergence of FinTech is both a threat and an opportunity to the sector. This presents a challenge for both the industry and regulators. Accurately identifying the difference between the two will be one of the key on-going challenges in the years ahead.”
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